OEMX Diesel

OEMX Diesel, a specialist equipment support company servicing remote mines across Australia, required a cost-effective IT approach to ensure reliable systems could meet the demands of their daily operations. They also aimed to improve business efficiency by gaining better insights from their data while maintaining compliance with security standards.

Objectives

  • Implement a managed support agreement to ensure predictable billing and faster resolution of IT issues.
  • Migrate workstations to Microsoft 365 Business Premium to standardise device setups and maintain compliance.
  • Develop custom business applications, including Power BI dashboards for tracking key KPIs.
  • Lower Total Cost of Ownership (TCO) for IT setup and improve overall business efficiency.

Solutions

Managed IT Support

OEMX Diesel moved to a managed support agreement with IQPC, providing an all-inclusive IT support model that ensured predictable monthly billing and quick resolution of IT issues.

Migration to Microsoft 365 Business Premium

Workstations were migrated to Microsoft 365 Business Premium, enabling the deployment of a Standard Operating Environment (SOE) for consistent security and compliance, reducing TCO by streamlining new staff setup.

Business Operations Applications

Developed critical business applications tailored to OEMX Diesel’s needs, including Power BI dashboards to provide management with clear and actionable insights for decision-making.

Implementation

  • Managed Support Agreement | IQPC transitioned OEMX Diesel to an all-inclusive managed support model with predictable monthly fees, reducing unexpected IT costs and allowing for prompt support whenever needed.
  • SOE Deployment with Microsoft 365 | IQPC used Microsoft Endpoint Manager to deploy a Standard Operating Environment (SOE) across all devices, ensuring all systems met company security requirements and reducing the setup time for new employees. The SOE setup included an application portal for self-service software installation, allowing employees to easily access and install approved applications without IT intervention. IQPC also standardised device policies to ensure a consistent and secure setup across all devices, providing a uniform user experience while maintaining high security standards.
  • Power BI Dashboards | Key business KPIs were made accessible to management through custom Power BI dashboards, helping them make data-driven decisions and improve overall efficiency.

Benefits

Minimised Downtime and Business Continuity

The managed support model provided consistent monitoring and maintenance, identifying potential problems before they could impact operations. This proactive approach allowed OEMX Diesel to minimise downtime significantly, maintain high system reliability, and ensure business continuity.

Increased Employee Productivity

With IT disruptions minimised, employees could focus on their core responsibilities without interruptions, leading to increased productivity across the business.

Efficient Resource Allocation and Predictable IT Costs

The managed support agreement provided a clear and predictable IT expense structure, allowing OEMX Diesel to budget more effectively, minimise unexpected IT costs, and allocate resources efficiently. This proactive cost management enabled confident investments in business growth initiatives, ultimately contributing to overall business stability and growth.

Improved Compliance and Lower TCO

The migration to Microsoft 365 Business Premium standardised IT setups, ensured compliance with security guidelines, and lowered the Total Cost of Ownership for IT by simplifying new staff onboarding.

Better Business Insights

The Power BI dashboards provided clear insights into key business metrics, helping management make more informed decisions, leading to better efficiency across the company.

Conclusion

Through the implementation of Microsoft 365 Business Premium, a managed IT support agreement, and custom Power BI dashboards, IQPC helped OEMX Diesel ensure reliable IT systems, reduce setup costs, and improve business efficiency. The predictable billing structure, streamlined support, and enhanced data insights have allowed OEMX Diesel to focus on growth and daily operations without the burden of IT complexities.

“Partnering with IQPC through their Managed Support Agreement has been a huge benefit to our business. The consistent billing structure has allowed us to streamline our financial processes, making forecasting far more accurate and efficient. Additionally, their all-you-can-eat support model has been invaluable. It ensures that our operations run smoothly without interruptions, as any performance, reliability, or security issues are promptly addressed. Having this kind of support allows us to focus on our core business—- Keeping Tier 1 mining equipment moving with our specialised maintenance services team.”

Adam Herbert

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