• Implement a managed support agreement to ensure predictable billing and faster resolution of IT issues.
• Migrate workstations to Microsoft 365 Business Premium to standardise device setups and maintain compliance.
• Develop custom business applications, including Power BI dashboards for tracking key KPIs.
• Lower Total Cost of Ownership (TCO) for IT setup and improve overall business efficiency.
• Achieve certification for security standards to improve client confidence and reduce operational risks.

Solutions

Achieving SMB1001 Certification

IQPC assisted OEMX Diesel in achieving the SMB1001 certification, guiding them through every step of the process, from the initial audit to full implementation and final accreditation. This certification was a key milestone in strengthening their security posture, enhancing their credibility, and providing assurance to clients in the resource industry.

Implementation

• Managed Support Agreement | IQPC transitioned OEMX Diesel to an all-inclusive managed support model with predictable monthly fees, reducing unexpected IT costs and allowing for prompt support whenever needed.
• SOE Deployment with Microsoft 365 | IQPC used Microsoft Endpoint Manager to deploy a Standard Operating Environment (SOE) across all devices, ensuring all systems met company security requirements and reducing the setup time for new employees. The SOE setup included an application portal for self-service software installation, allowing employees to easily access and install approved applications without IT intervention. IQPC also standardised device policies to ensure a consistent and secure setup across all devices, providing a uniform user experience while maintaining high security standards.
• Power BI Dashboards | Key business KPIs were made accessible to management through custom Power BI dashboards, helping them make data-driven decisions and improve overall efficiency.
• Security Certification & Ongoing Improvements | With IQPC’s support, OEMX Diesel easily navigated the process of becoming SMB1001 certified. This certification complemented their existing ISO9001 and added significant credibility to their operations, especially in the eyes of their resource industry clients. As a result, OEMX Diesel was able to reduce their cyber insurance premiums after providing proof of certification. The achievement of SMB1001 also encouraged a culture of continuous improvement in their security protocols, with the Directors taking the lead in driving ongoing enhancements to ensure long-term protection and operational efficiency.

Benefits

With the SMB1001 certification, OEMX Diesel demonstrated their commitment to robust cybersecurity practices, reducing risks and enhancing the confidence of clients. This certification, coupled with ongoing security improvements, ensured long-term protection and an elevated security posture.

Conclusion

Through the implementation of Microsoft 365 Business Premium, a managed IT support agreement, and custom Power BI dashboards, IQPC helped OEMX Diesel ensure reliable IT systems, reduce setup costs, and improve business efficiency. The predictable billing structure, streamlined support, and enhanced data insights have allowed OEMX Diesel to focus on growth and daily operations without the burden of IT complexities. Additionally, achieving SMB1001 certification has not only reduced operational risks but showcased OEMX Diesel’s commitment to security standards, further strengthening their relationships with resource industry clients.

“Partnering with IQPC through their Managed Support Agreement has been a huge benefit to our business. The consistent billing structure has allowed us to streamline our financial processes, making forecasting far more accurate and efficient. Additionally, their all-you-can-eat support model has been invaluable. It ensures that our operations run smoothly without interruptions, as any performance, reliability, or security issues are promptly addressed. Having this kind of support allows us to focus on our core business—- Keeping Tier 1 mining equipment moving with our specialised maintenance services team.”

Adam Herbert