IT Support Services Perth
Delivering expert support for 25+ years
Reduce your IT Pains
Receive customised IT support services when and how you need them. Our experts are just a phone call away. Have peace of mind knowing that you’re getting a highly experienced team with a wealth of IT knowledge and an excellent support infrastructure; it’s like having your own IT department but without the cost.
Why choose us
Benefits
A comprehensive IT support service – we can do it all for you.
No lock-in contracts gives you flexibility and helps your budget.
Perth-based so you’re being supported by an understanding local.
Qualified and experienced technicians who can solve any IT problem.
A comprehensive IT support service – we can do it all for you.
No lock-in contracts gives you flexibility and helps your budget.
Perth-based so you’re being supported by an understanding local.
Qualified and experienced technicians who can solve any IT problem.
Our services
What we offer
Onsite support: Highly experienced mobile technicians are ready to come to your worksite. We cover the whole Perth metro area – call 1300 662 779 for a booking.
IT help desk: Remote and after-hours IT support for your business. Our IT experts are eager to help and ready to answer your call.
Comprehensive support services
We Do It All For You
Our support services are tailored to your requirements and can include:
- Technical support and IT troubleshooting.
- Server repairs.
- Proactive support, maintenance and monitoring.
- Support for industry-specific software.
- Cloud migrations, apps and services.
- On-premises servers and hybrid-cloud solutions.
- Site management.
- Backups and disaster recovery.
- Office relocations.
- Cyber security.
Case Study
Westbuild Products
Westbuild are a supplier of products to the building industry with a large network of stockists and an extensive distribution network from metropolitan to remote Western Australia. With a staff of around 12, they depend heavily on sound IT systems to reliably carry out their day to day business activity.
The servers Westbuild had in operation were getting quite old, and there was no centralised antivirus solution in place.
After IQPC's assessment and implementation, the solutions have helped Westbuild mitigate costly compromises; improve business efficiencies calculated at a savings of $3200 monthly; and avoid downtime costs of staff wages and loss of production averaging $1200 per hour.
Authorised Partners and Retailers
FAQs
Frequently Asked Questions
What types of IT issues or problems can be resolved through managed IT support?
We will work with your business to tackle any issues that arise. Some of them more common issues can include:
- Improving your Network Security
- Updating outdated hardware and software
- Improving or implementing a backup system
- Sorting out an employee access plan
- Identifying security vulnerabilities
- Improving work processes due to unreliable systems
- Fixing niggling ongoing issues
What are the benefits of outsourcing IT support to a managed service provider?
Capability, capacity, knowledge, and service quality are the main reasons. IQPC have a team of Support Engineers who have exposure to a huge range of skills across many differing industries. We’ve got the whole spectrum covered, from help-desk support to engineering-level support on hand to help you when you need it.
It’s in our best interest to minimise ongoing issues, so we’ll optimise your environment to minimise the issues that come across your desk, to reduce what comes across ours.
Having a managed services provider will give you peace of mind, help to manage your costs and provided a more efficient working environment overall.
How quickly can I expect a response for IT support issues?
For problems or requests that you report to us, we will respond within one hour. We will evaluate the severity and impact of the issue and schedule the job accordingly.
Our individual response times are covered in our service agreements, so you can be confident that your urgent issues will always be handled quickly and efficiently.
What methods of communication are available for accessing IT support services?
When you are faced with an issue of any kind, you can get a hold of one of our team via:
- Business Hours Phone (1300 662 779)
- After Hours Phone
- Email (support@www.iqpc.net.au)
- Remote support agent (RMM) installed on your Endpoint device.
Do you have a question that we haven’t answered yet? Or would you like to know more? Contact us today and we’ll get in touch.
Discover Real-World Success Stories
Customer Testimonials
“As the CAD Manager of an Architectural Company, I have been using IQPC for the installation and maintenance of our computer network since 2002. I have found them to be extremely helpful and willing to go out of their way to assist. They offer a professional and knowledgeable service and are always a pleasure to deal with.”
Scott Penn Hall Architects
"Reliance on email and the transfer of large amounts of data is so important for our architectural firm. Rob has earned our trust and appreciation over many years, in an industry that is constantly changing and progressing. IQPC keep their knowledge at a level which enables them to offer advice suitable for our needs well into the future.”
Grounds Kent Architects
“Our business has been using IQPC for all our IT needs since 2004 and can thoroughly recommend them. Their friendly, prompt and efficient service, together with their professional and knowledgeable advice has been instrumental in our firm maintaining an up to date and reliable IT network.”
Lord & Company Attorneys
“We consider ourselves extremely fortunate to have found IQPC. The whole team is a pleasure to work with and have provided us with the best solutions as our business has evolved.”
Triple T Contracting
"As a long-standing client of IQPC, we are very pleased with their continuous dedication and outstanding service when it comes to solving our IT dilemmas. There is no problem that they can’t fix. As a whole, the team is a delight to deal with. We highly recommended IQPC to any business large or small. Their professionalism and problem-solving skills are by far the best in Perth."
Kingman Visual
We consider ourselves extremely fortunate to have known Rob, Kaye and their team at IQPC as our IT support. Over 20 years, they have provided without exception, honest and accurate advice and service at a fair price. IQPC especially excel when things go wrong making our life working with computers a lot easier. We would recommend them to any company looking for confidence in their IT systems and support. Thanks guys it is such a pleasure dealing with you.
Kerrie Patching
“My company has been dealing with IQPC since 1995. I have always admired their professionalism, attention to detail and problem-solving skills. I have no hesitation in recommending this organisation to family, friends & colleagues with complete confidence. Any new client will be impressed with their customer service.”
Costello’s Jewellery
"Knowing IQPC are only a phone call away is very reassuring, it is like they are an extension of our team. I would have no hesitation in recommending IQPC to anyone. They are incredibly knowledgeable and extremely friendly and just fantastic to deal with. No IT headaches here!"
Kingman Visual
"We've been using IQPC since the mid-nineties and have never used anyone else since. We find them unfailingly competent and a pleasure to deal with. We can always depend on IQPC when the chips are down for speedy and effective service and we recommend them frequently to our friends and business associates."
Rangs Graphics & Design
"Container Refrigeration has had the pleasure of working with IQPC for over 10 years. They provide a prompt and speedy service, are always friendly, helpful and accommodating. I could not speak more highly of their quality of service. If you are looking for a company that provides unfailing competency and reliability, this is the company for you!"
Container Refrigeration
"We have been using IQPC for the past 12 years. Our business has grown from a few computers to almost 20. They have worked closely with the development and relationship of our various software packages and have always ensured our system runs smoothly. We have had servers installed, remote access, emergency visits and regular maintenance. The staff are knowledgeable, efficient and friendly. I would recommend IQPC to anyone."
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Free Business IT Review
We like to make sure that businesses are up to date with current IT security, products and trends. That’s why we offer all Perth businesses a free annual Business IT Review.
Contact Our IT Experts
Get in touch today and we will respond to your enquiry within 48 hours.